Online Catalog Orders
Our Customer Service Representatives will work with you on each of your merchandise requests from start to finish. From an acknowledgement once the order is placed to a follow up confirmation after the order has shipped, we are here to help.
For questions regarding your order, please call us at 800.476.2975, Monday-Friday from 8:00 a.m. - 5:30 p.m. EST.
Custom/Special Orders
Looking for an item that is not found online or in the print catalog? We can help you find exactly what you're looking for! Please email your request to drivergear@vw.com or call us at 800.476.2975 Monday-Friday, 8:30a.m. - 5:30 p.m. EST
Payment Options
All orders are payable in U.S. Dollars
For credit card payments, we gladly accept Visa, MasterCard and American Express.
We also accept payment by mail. Please send your request along with a check for the full amount to:
VW DriverGear
12103 Delta Drive
Taylor, MI 48180
*Please note that your merchandise will not be sent until payment is received.
Placing an Order
For your convenience, merchandise orders can be placed through the following methods:
- Online by visiting www.drivergear.vw.com
- Phone: 800.476.2975 (M-F 8:00 a.m. - 5:30 p.m. EST)
- Fax: 800.214.5552
- E-mail:
- Mail:
VW DriverGear
12103 Delta Drive
Taylor, MI 48180
Customer Service
If you have any questions regarding your order, please contact our Customer Service group by calling 800.476.2975. We are available Monday-Friday 8:00 a.m. - 5:30 p.m. EST
Sales Tax
Sales Tax is applied to merchandise shipped within the State of Michigan only and it is 6% of the total merchandise value.
International Orders When shipping internationally, additional charges will apply and a Customer Service Representative will contact you with a quote for the freight amount. Please know that the quote provided is for freight only and does not include any applicable duties and taxes, which are the responsibility of the recipient.
With regards to duties and taxes, the amount due varies depending on many factors and unfortunately cannot be determined prior to shipment.
Duties and taxes are paid for in either of the following methods:
1. Once the items reach the destination country, you will be contacted with an exact amount due and will have to provide payment prior to delivery.
2. You will be billed for them at a later date, in which case you will be contacted by one of our representatives to inform you of the amount and we will charge the credit card provided on the original order.
Express delivery is not available for international shipments as customs clearance is what will dictate delivery time. As such please allow 2-3 weeks for delivery.
| Domestic Freight Table UPS Ground |
| From Sale |
Thru Sale |
Charge |
| |
|
|
| .01 |
50.00 |
6.95 $ |
| 50.01 |
75 |
8.95 $ |
| 75.01 |
100.00 |
9.95 $ |
| 100.01 |
150.00 |
12.95 $ |
| 200.01 |
400.00 |
18.95 $ |
| 400.00 and up... |
|
7.0 % |
| Domestic Freight Table UPS Next Day Air |
| From Sale |
Thru Sale |
Charge |
| |
|
|
| .01 |
50.00 |
26.95 $ |
| 50.01 |
75.00 |
33.95 $ |
| 75.01 |
100.00 |
34.95 $ |
| 100.01 |
150.00 |
47.95 $ |
| 150.01 |
200.00 |
50.95 $ |
| 200.01 |
400.00 |
58.95 $ |
| 400.00 and up... |
|
13.00 % |
| Domestic Freight Table UPS 2nd Day Air |
| From Sale |
Thru Sale |
Charge |
| |
|
|
| .01 |
50.00 |
16.95 $ |
| 50.01 |
75.00 |
23.95 $ |
| 75.01 |
100.00 |
24.95 $ |
| 100.01 |
150.00 |
32.95 $ |
| 150.01 |
200.00 |
35.95 $ |
| 200.01 |
400.00 |
43.95 $ |
| 400.00 and up... |
|
10.00 % |
Shipping within the Continental U.S. We will ship all in-stock, completed orders within one business day after receipt of your request. All orders, unless otherwise specified, are shipped via UPS Ground from our facility in Taylor, MI. We must have a physical street address for shipping, unfortunately PO Boxes are non-deliverable.
Express Delivery
When requesting express delivery (Next Day or 2nd Day Air), we must receive your request prior to 3:00 p.m. EST to ensure that your merchandise will ship the same day. Additional charges do apply, please see freight tables listed above for those amounts.
Product Availability
Items shown on the website are subject to availability at the time of order, please select the "check inventory" button on the item for real time inventory as well as companion items or suggested substitutes.
Order Acknowledgements
When an order is submitted online, an email confirmation is immediately sent to the customer at the address they provided.
A second email is sent when the order has shipped, a final follow up email will be sent 6 days after the order shipped reminding you that you should have received the order at that time and if you have not, to please contact us at 800.476.2975 so that we can research the matter for you.
Lead Time
All in stock merchandise orders that are complete will ship within one business day of receipt. For orders that have the occasional back-ordered item, we will ship a partial order for you within 5 business days, unless otherwise specified.
Merchandise Return or Exchange
For items you are returning for a credit or sizing exchange, please do so within 10 days of receipt of merchandise. Shipping charges for the return of merchandise are the customer's responsibility. Please also see the insert in the package for return instructions.
Return of Damaged or Defective Merchandise
Please call our Customer Service Representatives at 800.476.2975 so that we may issue a call receipt with UPS for them to pick up the item(s). When calling, please also indicate if you would like a replacement item sent or a credit issued .
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