We owe our success to our employees.

At CMG, we understand that our success is due to the efforts and talents of our dedicated employees. Even though we have the credentials and resources of a large corporation, we encourage a close-knit family atmosphere. We're proud to have been named one of the Top Workplaces in Metro Detroit by The Detroit Free Press and one of the Top 50 Workplaces in the Industry by Counselor Magazine.

We're continuously looking for individuals who share our values of integrity and excellence to join our winning team.

We provide competitive compensation, and an excellent benefits package that includes medical, dental, life and disability insurance coverage, as well as a 401(k)Profit Sharing Plan.

Currently, we are looking for energetic, self-motivated individuals to fill the following positions:

Customer Service Manager

The Customer Service Manager will manage the customer facing support activities for CMG's program clients. This person's leadership role will be critical to enabling CMG to continue to deliver outstanding customer service thru: real-time response levels, implementation and measurement of current and future key initiatives and development of positive improvements for the department. The Manager will be responsible for supervising all of the customer services representatives and ensuring that customers are retained, satisfied, and their needs are fulfilled.

Responsibilities for this position:

Work with the other members of the department to make sure that the orders are accurate and entered into the system in a timely manner
Work with the CSR's to perform the necessary follow-through procedures for customer orders
Provide administrative and sales support to internal staff
Oversee the delivery of friendly and knowledgeable customer communication across multiple channels including: email, voice, web and chat
Work with various company departments to enable proactive and effective services to customers
Demonstrate positive and professional leadership behavior to drive customer and employee satisfaction
Answer customer phone calls and handle customer inquiries, requests and/or problems that have been elevated to a higher level
The ability to work with a customer to resolve a problem (Strong problem solving skills)
Build and maintain strong collaborative relationships with the team, other departmental teams, and external suppliers and contacts
Ability to prioritize and handle several tasks in a proficient manner
Ability to communicate effectively and professionally with customers as well as internal staff
Ability to handle stressful and problem situations in a calm, professional manner
Resolve customer requests including: expediting orders, returns, credits, exchanges, collateral needs questions and complaints
Epicor Training or experience would be a plus

Skills/ Attributes:

Candidate must be detail oriented with strong analytical and organizational skills
Candidate must demonstrate problem solving skills and have knowledge of Customer Service best practices and service metrics
Ability to develop and deliver weekly/monthly reporting for Sales and Management
Stay current with competition on best practices in retail/benchmarking competition
Ability to aid CSR Reps. with their overflow and provide support and follow-up
Ability to work with others and develop a training/support system for new hires
Ability to work independently and provide strong leadership, coaching and training skills (Training background a plus)
Proficient in Excel/Word

Education/ Experience:

Bachelor's Degree preferred
Customer Service operations experience/Contact Center Management experience required

To apply for this position, please e-mail your resume to . If a resume is not available, please e-mail your name, address, work history and salary history.

MARKETING REPRESENTATIVE

Chamberlain Marketing Group seeks energetic, self-motivated Marketing Representative to work closely with our customers, as well as our internal sales staff, to promote/enhance the sale of our customer's branded products. Experience in a marketing capacity is preferred, demonstrating the ability to enhance sales through marketing techniques. Must have strong communication and interpersonal skills, be well organized and prompt in meeting deadlines. Responsibilities for the position include but are not limited to the following:

Develop a thorough understanding of our customer's brand image and needs, and use that knowledge to promote existing product ideas and develop new ones.
Develop creative marketing plans for corporate wide initiatives, with the primary objective of increasing sales.
Develop distinct, creative marketing plans for our key corporate accounts, with the objective of increasing sales and enhancing the Chamberlain Marketing Group image.
Develop thorough understanding of existing and new promotional product ideas
Work with our Sales Representative and/or customers to identify merchandise needs
Process customer orders/requests in an accurate and timely manner
Source customers' product requirements with the appropriate suppliers
Resolve customer requests including: expediting orders, merchandise returns, credits, exchanges, general questions and complaints

Candidate must be energetic and self-motivated, with strong communication and interpersonal skills. 3-5 years of experience is preferred.

To apply for this position, please e-mail your resume to . If a resume is not available, please e-mail your name, address, work history and salary history.

SALES ASSISTANT

Chamberlain Marketing Group seeks a Sales Assistant to work closely with our Sales Department, in fulfilling the expanding needs of our corporate clients. Must have strong communication and interpersonal skills, be well organized and prompt in meeting deadlines. Responsibilities for this position include, but are not limited to the following:

Working with our Sales Representative and/or customers to determine product needs
Processing customer orders in an accurate and timely manner
Sourcing our customers' product requirements with the appropriate suppliers
Establishing costs with vendors and pricing with customers
Perform necessary follow-through on customer orders to ensure timely and accurate delivery of product
Resolve customer requests including: expediting orders, merchandise returns, credits, exchanges, general questions and complaints
Handle administrative responsibilities to effectively manage customer accounts
Attend client sales meetings, as necessary
Must have experience with Excel and PowerPoint
Must have ability to handle stressful and problem situations in a calm, professional manner

Candidate must be energetic and self-motivated, with strong communication and interpersonal skills. 3-5 years of experience is preferred.

To apply for this position, please e-mail your resume to . If a resume is not available, please e-mail your name, address, work history and salary history.

SALES REPRESENTATIVE

Chamberlain Marketing Group seeks an energetic, adaptable individual for a Sale Representative position, whose primary function will be the pursuit and development of new corporate clients. Candidate must be disciplined and focused, with strong communication and interpersonal skills. Experience in the Promotional Products industry or in an Advertising Agency is preferred. Responsibilities for this position include, but are not limited to the following:

Build and secure new business opportunities that are in line with Chamberlain Marketing Group's Strategic and Business Plans.
Cultivate business growth opportunities within existing customer base.
Work closely with internal staff to process orders in an accurate and timely manner.
Attend all sales meetings and report status of business development.
Must have ability to handle stressful and problem situations in a calm, professional manner

Candidate must be energetic and self-motivated, with strong communication and interpersonal skills. 3-5 years of experience is preferred.

To apply for this position, please e-mail your resume to . If a resume is not available, please e-mail your name, address, work history and salary history.

CMG offers casual, creative environment with a family atmosphere and a competitive compensation package. Our benefits package includes: medical, dental, short/long term disability, life insurance and a 401K (With company matching)

Thank you for taking the time to consider a career with Chamberlain Marketing Group!